Terms and conditions

Terms and Conditions
ESFL Hospitality

1. Introduction
   Welcome to ESFL Hospitality (“we,” “us,” “our”). We specialise in sourcing and reselling football hospitality tickets from approved suppliers. By purchasing tickets from us, you (“the customer”) agree to abide by the following terms and conditions.
2. Role of ESFL Hospitality
   2.1. ESFL Hospitality acts solely as a reseller of football hospitality tickets. We do not own or issue tickets directly and are not responsible for the delivery, fulfilment, or organisation of the events themselves.
   2.2. All tickets sold through ESFL Hospitality are subject to the terms and conditions of the original supplier sourced for the specific game in question. By purchasing a ticket from us, you agree to be bound by these supplier terms.
3. Order Process and Payment
   3.1. All ticket sales are final. Once a booking is confirmed, it cannot be cancelled, refunded, or exchanged unless explicitly permitted by the supplier’s terms.
   3.2. The final price will be clearly stated before purchase.
   3.3. Payment must be made in full at the time of booking. We accept payments via the methods displayed on our website.
4. Ticket Delivery
   4.1. Tickets will be delivered in accordance with the supplier’s policy. Delivery methods may include e-tickets, postal delivery, or collection at the venue.
   4.2. It is the customer’s responsibility to ensure they provide accurate contact and delivery details.
5. Liability and Responsibility
   5.1. ESFL Hospitality is not responsible for event cancellations, postponements, or any changes made by the event organiser or supplier. In such cases, the supplier’s policies on refunds or rescheduling will apply.
   5.2. We are not liable for any issues arising from the use of the tickets, including but not limited to refusal of entry, seating disputes, or service quality at the event.
   5.3. Any complaints or disputes regarding the event itself must be directed to the supplier or event organiser.
6. Use of Tickets
   6.1. Tickets purchased through ESFL Hospitality are for personal use only and may not be resold or used for commercial purposes unless explicitly permitted by the supplier.
   6.2. Breaching the supplier’s terms regarding ticket use may result in cancellation without refund.
7. Conduct and Behaviour
   7.1. All tickets sold by ESFL Hospitality will be in the home end of the stadium where the game is taking place.
   7.2. While there are no restrictions on attendance, including for away supporters, all individuals must behave in a respectful and appropriate manner that aligns with the expectations and regulations of occupying a seat in the home section of a UK football stadium. Any behaviour that may attract undue attention or contravene stadium policies is strictly prohibited.
   7.3. Any behaviour that causes disruption, safety concerns, or violates stadium rules may result in removal from the venue without refund. ESFL Hospitality is not liable for any consequences resulting from such actions.
8. Cancellations and Refunds
   8.1. Refunds and cancellations are subject to the policies of the supplier from whom the ticket was sourced. ESFL Hospitality will facilitate any applicable refunds where possible but is not responsible for issuing refunds directly unless otherwise stated.
9. Changes to Terms and Conditions
   9.1. ESFL Hospitality reserves the right to modify these terms and conditions at any time. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.
10. Governing Law
    10.1. These terms and conditions shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Contact Information
    If you have any questions regarding these terms, please contact us at info@esflhospitality.co.uk.