Data Protection Policy
ESFL Hospitality
1. Introduction
ESFL Hospitality (“we,” “us,” “our”) is committed to protecting the privacy and security of personal data. This policy outlines how we collect, process, store, and protect personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data We Collect
We may collect and process the following types of personal data:
Name, contact details (email, phone number, address)
Payment information (processed securely through third-party payment providers)
Order history and transaction details
Any communication or correspondence with us
3. Purpose of Data Processing
We collect and use personal data for the following purposes:
To process and fulfil ticket orders
To communicate with customers regarding their purchases
To provide customer service and respond to inquiries
To comply with legal and regulatory requirements
To improve our services and marketing efforts
4. Legal Basis for Processing
We rely on the following legal grounds to process personal data:
Contractual necessity – Processing data to fulfil our obligations under a purchase agreement
Legal compliance – Processing data to comply with legal and regulatory obligations
Legitimate interests – Processing data to enhance customer experience and business operations
Consent – Where applicable, we seek explicit consent for marketing communications
5. Data Sharing
We do not sell or trade personal data. However, we may share data with:
Approved suppliers for ticket fulfilment
Payment processors for secure transactions
Legal or regulatory authorities if required by law
Service providers that assist in our operations (e.g., email and IT support)
6. Data Security
We implement appropriate technical and organisational measures to protect personal data from unauthorised access, loss, or misuse. These measures include encryption, access controls, and secure storage.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once no longer needed, data is securely deleted or anonymised.
8. Individual Rights
Under the UK GDPR, individuals have the following rights regarding their personal data:
Right to access their data
Right to rectification of inaccurate data
Right to erasure (where applicable)
Right to restrict or object to processing
Right to data portability
Right to lodge a complaint with the Information Commissioner’s Office (ICO)
9. Cookies and Website Data
Our website may use cookies to enhance user experience. Users can manage cookie preferences through their browser settings.
10. Contact Information
For any data protection inquiries or to exercise your rights, please contact us at:
Email: info@esflhospitality.co.uk
Who we are
Our website address is: https://www.esflhospitality.co.uk.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.